Save your Access ID - Help
- What is this feature?
- When should I use this feature?
- When should I not use this feature?
- How do I save my Access ID?
- How do I remove my saved Access ID?
- How do I change the saved Access ID?
- What are cookies and how are they used?
"Save your Access ID" is a feature that saves your Access ID number on your computer. The Access ID is stored in an encrypted permanent cookie on this computer only. Once saved, your Access ID appears masked. For example, if you have a 12 digit Access ID, it will appear as ************ on the sign in page so that no one can read the ID.
To use this feature, your Internet browser must have permanent cookies enabled. Please check your browser settings. See below for information on cookies.
For security purposes, your password cannot be saved with this feature. Please ensure you keep your Access ID and your password confidential.
Sun Life Assurance Company of Canada will not be held responsible for any loss or damages that may be incurred as a result of the unauthorized use of your Access ID or your password. If you are concerned your Access ID or your password may have become known to unauthorized users, you should contact the Sun Life Financial Customer Care Centre immediately.
When should I use this feature?
You should use this feature if you do not want to enter your Access ID each time you sign in. This feature should only be used if you are the only person using this computer.
This feature is optional. If you do not want to use this feature, do not check the box "Save your Access ID". Sign in as you would normally, by entering your Access ID and your password.
When should I not use this feature?
You should not use this feature if you share this computer with another person, for example a co-worker or another family member, or if this computer is available for public access, for example in a library, a school, an Internet café or an airport kiosk.
When you sign in, you will have the option to save your Access ID. Enter your Access ID, enter your password, check the box "Save your Access ID" and select Submit. If you agree with the Terms of Use we will display, your Access ID will be stored in an encrypted permanent cookie. The "Save your Access ID" feature will be removed from the sign in page and be replaced by the link "Remove your saved Access ID". On your computer, only one Access ID can be saved for the sign in page.
The "Save your Access ID" feature stores your Access ID (for the purposes of signing in to our website) on this computer only. You may need to provide your Access ID elsewhere, such as: if you contact the Sun Life Financial Customer Care Centre for assistance, if you use our online password reset capability, if you sign in from another computer or if your saved Access ID is removed from this computer. To ensure you remember your Access ID, please print your Access ID card. Once you have signed in, you can print your Access ID card from the Profile link that appears at the top of your plan information page. Please store it in a secure location.
How do I remove my saved Access ID?
When you have saved your Access ID on a computer, the sign in page will display the link "Remove your saved Access ID". To remove the saved Access ID, select the link. A message will ask you to confirm you want to remove the saved Access ID. When you select Continue, the saved Access ID will be removed. You will be brought back to the sign in page and the "Remove your saved Access ID" link will be replaced with the "Save your Access ID" feature.
How do I change the saved Access ID?
To change the saved Access ID you must first remove the Access ID currently saved, enter the new Access ID and password, and then use the "Save your Access ID" feature. You may want to do this if your Access ID is cancelled and you are given a new Access ID.
What are cookies and how are they used?
A website can store information in a text file on your computer. This file is called a "cookie". A "permanent cookie" is a file that remains on your computer when you close your Internet browser. The cookie can be read only by the website that created the cookie when you visit that site again.
If you use the "Save your Access ID" feature, a permanent cookie will be set up on your computer to store your Access ID in an encrypted format, so that we can recognize it and save you time the next time you sign in to the Sun Life Financial Plan Member Services.
Your browser must have permanent cookies enabled in order to use the "Save your Access ID" feature.