| Phone number | Hours of operation | |
| If you are a member of a Group Benefits plan | 1-800-361-6212 | 8 a.m. - 8 p.m., eastern time |
| If you are a member of a Group Retirement Services plan | 1-800-387-2636 | 8 a.m. - 8 p.m., eastern time |
| If you are a member of the Public Service Health Care Plan (PSHCP) or Pensioners' Dental Services Plan (PDSP) | 1-888-757-7427 or 613-247-5100 (in the Ottawa area) |
7 a.m. - 8 p.m., eastern time |
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