To ensure you have the best possible experience, please:

1) Close all your browser windows, including this window, and try again. If you get this page again, please check the following requirements.

2) Check your computer date and time
In order to access this site, please ensure the following is correct:
The date on your computer is the current date, including the year.
The time on your computer is the current time for your selected time zone.
3) Check your Internet browser settings
Features of this site require your browser to have JavaScript and allow first-party cookies. These settings are usually enabled when your browser is installed. If your browser has JavaScript and cookies disabled, we ask that you enable these settings for this session, then open a new browser session to visit this site.

Your browser Help will explain how these settings work with your specific browser version.

4) Check the version of your Internet browser
You may be using an older Internet browser. If this is the case, please upgrade your Internet browser to Microsoft Internet Explorer, version 6 or higher, or Mozilla Firefox, version 2 or higher.
  1. Microsoft Internet Explorer, version 6 or higher - Microsoft Download Centre
  2. Mozilla Firefox, version 2 or higher - Mozilla Firefox Download Centre
Note: Beta or test versions of browsers are not supported.

5) Confirm that 128-bit encryption is supported
128-bit encryption is the highest level of encryption generally available today for secure Internet services. To use Sun Life Financial online services, your Internet browser must support 128-bit encryption. It's common for Internet browsers used outside North America and Western Europe to have a different encryption level.

Your browser Help will advise whether your current browser version supports 128-bit encryption. If your browser does not support 128-bit encryption, you need to download a new version of your Internet browser to use our service.

If you need further assistance, please contact Sun Life Financial at 1-877-521-8805.

For more information about what we do and what you can do to ensure the security of your information throughout this website, please refer to our security policy.

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