How we protect your information

At Sun Life, we take the security and confidentiality of your information very seriously. We have implemented a combination of technical solutions, security practices and processes to maintain the confidentiality of your information.

Online security

Our security safeguards consist of a wide variety of technical solutions and security practices all designed to work together to protect your information.

Data encryption and message integrity

Your communications and transactions are secure and confidential when you successfully sign in to our secure websites with an Sign-in/Access ID and password. We use Transport Layer Security (TLS) to help keep your information confidential while you conduct business on our secure websites. TLS helps ensure the integrity and confidentiality of your online transactions by creating a uniquely encrypted transmission over the Internet between your web browser and Sun Life.

For your security, you will not be able to sign in to our secure websites if your browser does not support a minimum of 128-bit encryption. For improved security, performance and support, we recommend that you use the latest browser version with all of the applicable security patches installed.

To ensure you are using latest browser version available, you can follow the applicable link below:

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Authentication of your identity

We will only grant access to your account after the proper Sign-in/Access ID and password have been entered. When you successfully sign in to our secure websites, your browser will establish a secure connection between your computer and our web servers using Transport Layer Security (TLS), which helps prevent your information from being tampered with during transmission across the Internet.

All modern web browsers include mechanisms that indicate when online connections are secure. Often a lock symbol is used and may be displayed in the web browser address bar and/or elsewhere on your screen. Visit the website for your browser to learn about the symbols or mechanisms they use to let you know when online connections are secure.

Examples:

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Password protection

When you access our secure websites, we need proof of your identity in the form of your Sign-in/Access ID and password. We will only grant access to your account if the proper Sign-in/Access ID and password are entered. Always keep your password confidential. Only you should know what it is. Learn more on how you can protect your password.

To prevent others from guessing your password, we will disable your password after 3 consecutive unsuccessful sign-on attempts. If this happens to you, contact the number indicated on the error message received.

 Sun Life will not be held responsible for any loss or damage which may be incurred as a result of unauthorized use of your password.

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Session time-out

To prevent your account from remaining open when not in use, your online session with our secure websites will be terminated after several minutes of inactivity. If this occurs, you will need to successfully sign in again with your Sign-in/Access ID and password to continue.

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Communicating with Sun Life

We promote safe communication practices when dealing with our clients and customers. Whether you communicate with us through telephone, email or online, here's what you can expect:

  • We will not ask you to provide personal, financial or confidential information in email communications initiated by Sun Life.
  • We will always confirm your identity by asking a set of questions with responses that you previously supplied to us. This applies whether you contact us or we contact you.
  • We will never ask you to change your account information. You have to initiate changes to your account yourself.
  • We will never ask you for your password.
  • We protect your email address by maintaining appropriate technical safeguards. All emails we receive are screened for infected file attachments.
  • We may require additional information or verification before accepting a transaction, to ensure the account holder is making the request.

Sun Life reserves the right to restrict or cancel access to the site without providing notice. This will be done when Sun Life has reason to believe that your data may be at risk.

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